FAQ

Where are your grains from?

Our grains and raw ingredients are sourced from responsible and reputable wholesalers from all over the world. We are extremely fussy about the product we sell and would not sell anything we would not use in our own homes.

Each grain originates from a different part of the world. Please check the product pages for specific origins.

Products are not organic unless otherwise stated on the product page.


How long will the delivery take?

Delivery to major cities in South Africa - Durban, Cape Town and Johannesburg - within 3 - 5 working days from collection. Outlying areas may take up to 7 working days. 

Courier fees will be calculated at checkout.

Unfortunately, at this time, we cannot provide courier services outside of South Africa.

What is your returns policy?

Unfortunately, due to the nature of the product, returns cannot be accepted. If there is an issue with your product and you are not happy with the quality of the item please email info@thegrainery.co.za or visit the returns page for more information.


What is your email response time?

Kindly allow up to 48 hours for a response to an email. 

Do you have a question that isn't addressed here? Send us an email at info@thegrainery.co.za and we will happily assist!